Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@borlexa.com. Please note that returns will need to be sent to our following warehouse address: 362 Gulf Breeze PKWY, Gulf Breeze, Florida, 32561, United States of America
1. 30-Day Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused
- In its original packaging
- In the same condition you received it
Proof of purchase (order number or confirmation email) is required.
2. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item was damaged in transit
- The wrong item was sent
In these cases, we will cover the return cost.
3. How to Start a Return
To initiate a return, please contact us at:
Email: support@borlexa.com
Include your order number and reason for return.
We will provide return instructions within 1–2 business days.
4. Refund Process
Once we receive and inspect your returned item:
- Refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method
- You will receive an email confirmation once the refund has been completed
Please note: It may take additional time for your bank or card provider to reflect the refund.
5. Exchanges
We accept exchanges for eligible items.
If you would like a replacement, please contact our support team for assistance.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide photos of the item and packaging
We will resolve the issue promptly with a replacement or refund.
7. Contact Information
Business Address: 30N Gould St, Sheridan, Wyoming, 82801, United States of America
Warehouse Address: 362 Gulf Breeze PKWY, Gulf Breeze, Florida, 32561, United States of America
Phone: +1 925 557 1839
Email: support@borlexa.com
Customer Service: Monday to Friday 9:00AM - 5:00PM ()