Frequently asked questions
FAQ
How can I contact you?
What are your service customers hours?
We are available Monday to Friday 9:00 AM - 5:00 PM (Central Standard Time - US).
Which country is Borlexa from?
We are a company based in the United States of America.
Business Address: 30N Gould St, Sheridan, Wyoming, 82801, United States of America
Warehouse Address: 362 Gulf Breeze PKWY, Gulf Breeze, Florida, 32561, United States of America
How can I track my order?
Once your order is shipped, you will receive a tracking link via email. You can also visit our Track Your Order page to monitor the status of your delivery anytime.
Can I change or cancel my order after placing it?
If you change your mind before receiving your purchase, we may accept cancellations at any time before the item is sent. If an order has already been sent, please see our return & refund policy.
When will my order be shipped?
Orders ship within 1–2 business days (Monday–Friday). After dispatch, delivery typically takes 5–8 business days (Monday-Friday).
What is your return policy?
Returns are accepted within 30 days for unused items in original packaging. Exchanges are welcome and there’s no restocking fee. The customers pay the return shipping costs. You can review our full Returns Policy for more details.